Returns & Exchanges

At CandyStore.com, we strive for 100% sweetness, but due to the perishable nature of our products, we can only accept returns on unopened, non-meltable items within 30 days of delivery. Please note that we cannot accept returns on items damaged by heat during transit or products that have been opened.

1

Check Eligibility

Ensure your candy is unopened, in its original packaging, and not a heat-sensitive item like chocolate before initiating a request.

2

Contact Support

Email our Sweet Support team with your order number and photos of the items you wish to return to receive a Return Authorization Number.

3

Pack and Ship

Securely pack your items in a sturdy box and include your authorization slip; return shipping costs are the responsibility of the customer unless the error was ours.

4

Receive Refund

Once our warehouse inspects the returned treats, we will issue a refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing